Delivery

🌴 Annual Vacation Notice

Dear Customers,

Please note that our company will be on annual vacation from July 21 until August 5 (inclusive).

During this period:

  • πŸ“¦ No orders will be processed or shipped.
  • πŸ“§ Customer support responses may be delayed.
  • 🚚 Order processing and shipping will resume from August 6, in the order the purchases were received.

If you are happy to wait, you are very welcome to place your order now, and we will process it as soon as we return.

However, if you require immediate processing or are unable to wait until we resume operations, we kindly ask that you do not place an order during this period.

Thank you very much for your understanding, patience, and continued support.

We wish you a wonderful summer!

πŸ“¦ Shipping Information

We ship all orders from within the European Union and deliver worldwide, except to the United States, via registered airmail with signature confirmation upon delivery.

Please note: Due to changes in U.S. import regulations and tax collection requirements, we no longer accept or ship orders to the United States.

🚚 Delivery Options

Priority Delivery (with Priority Order Processing)

Orders are dispatched within 1–7 business days.

During peak seasons, holidays, or public holidays, dispatch may be be delayed by 3–10 additional business days.

Standard Delivery

Orders are dispatched within 7–10 business days.

In rare cases, processing may take up to 14 additional business days due to seasonal volume.

Secured Delivery (with Priority Processing)

Recommended for orders up to €150.

Includes postal insurance: if the parcel is lost or damaged, the postal service will issue a refund.

What does "Priority Processing" mean?

Priority orders are processed before standard ones. Please note that this does not guarantee faster postal delivery, as transit times depend entirely on the destination country's postal system and local delivery conditions.

⏱️ Estimated Delivery Times

  • Europe / EU: 3–20 days
  • Worldwide (except United States): 5–30 days

These estimates are provided by the postal service. Actual delivery times vary depending on destination, customs processing, and local postal conditions.

πŸ’° Shipping Costs

Shipping and handling fees are automatically calculated at checkout based on:

  • Package weight
  • Destination country

You will see the final shipping cost and available delivery options during checkout.

πŸ“ Ordering Instructions

To ensure successful delivery:

  • Provide a valid email address for all order updates.
  • Include your mobile phone number with country code (e.g. +44 7123 456 789).

You will receive email notifications for each stage of your order. If you don't see these messages, please check your Spam/Junk folder or contact your email provider.

πŸ“§ How to Ensure Emails from Our Online Shop Always Land in Your Gmail Inbox and Aren't Marked as Spam or Blocked

Add the Sender to Your Google Contacts

Step 1: Open Gmail and find an email from us (sgs3dprintdesign@gmail.com).

Please do not send emails directly to this address, as they will not be received. All communication must be made exclusively through the contact form available in our online shop.

If you can't find our email, it may have been blocked. In that case, continue with Step 4 below.

Step 2: Hover over the sender's name or email address.

Step 3: Click the "Add to Contacts" icon.

This helps Gmail recognize us as a trusted sender so our emails go directly to your inbox.

Create a Filter

Step 1: Open Gmail β†’ Settings β†’ See all settings.

Step 2: Open Filters and Blocked Addresses.

Step 3: Click Create a new filter.

Step 4: Enter our email address in the From field.

Step 5: Click Create filter.

Step 6: Check Never send it to Spam.

Step 7: Click Create filter again.

This ensures our emails always arrive in your inbox.

πŸ“¦ Tracking Your Shipment

Once your order has been shipped, a tracking number will appear in your order history and will also be sent to you by email.

It is the customer's responsibility to monitor the shipment using the provided tracking number from dispatch until delivery.

Please check the tracking information regularly.

If the tracking shows that your parcel has arrived in your country, your local sorting center, customs office, post office, or courier depot and there is no further movement, you must immediately contact your local postal service or courier using your tracking number to determine the reason for the delay.

Please do not ask SGS 3D Design to contact your local postal service. Once the parcel has left the country of dispatch, we no longer have access to your country's postal network and cannot obtain information beyond what is shown in the tracking system.

Unfortunately, SGS 3D Design cannot monitor, investigate, or manage shipments on behalf of customers after they leave the country of dispatch.

πŸ” Customer Responsibility

Once the parcel has been accepted by the postal service and dispatched from the country of origin, responsibility for monitoring the shipment passes to the customer.

The customer is responsible for:

  • Monitoring the shipment using the provided tracking number.
  • Contacting their local postal service or courier if the tracking indicates that the parcel has arrived in their country but has stopped moving.
  • Responding promptly to any requests from customs authorities or the local postal service.
  • Collecting the parcel within the storage period specified by the local postal or courier service.
  • Providing accurate and complete shipping information.

If the parcel is awaiting collection at your local post office, customs office, collection point, or courier depot, it is solely the customer's responsibility to contact the appropriate local authority and arrange collection or delivery.

Failure to monitor the shipment or contact the local postal service when required may result in the parcel being returned to the sender.

If a parcel is returned because it was not collected, because the customer failed to respond to customs or postal notifications, or because incorrect shipping information was provided, all return shipping charges and reshipping costs are the customer's responsibility.

Reshipment will only take place after these costs have been paid in full.

SGS 3D Design is not responsible for:

  • Delays caused by postal or courier services.
  • Delays after the parcel has left the country of dispatch.
  • Failure of the customer to monitor the shipment using the tracking number.
  • Failure of the customer to contact their local postal service or courier when tracking indicates that action is required.
  • Customs clearance procedures.
  • Local taxes, VAT, import duties, customs fees, storage charges, or any additional fees imposed by customs or postal authorities.
  • Parcels returned because they were not collected, delivery was refused, or postal/customs notifications were ignored.